X

MEND ONLINE PRIVACY POLICY

Last revised: March, 2021

INTRODUCTION 

Purpose.  The purpose of this Privacy Policy is to describe how Mend VIP, Inc. (“Mend”) collects, uses and shares information about you through our U.S. online interfaces (e.g., websites and mobile applications) owned and controlled by us, including the websites located at mend.com, portal.mend.com and and portal.mendfamily.com (collectively referred to herein as the “Site”).  Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us using the methods described at the end of this Policy.

Our Privacy Policy explains:

  1. Information That We Collect 
  2. How We Use and Share Your Information
  3. Access to Your Information and Choices
  4. Security of Your Information
  5. Consent to Data Processing in United States
  6. Changes to Our Privacy Policy
  7. Questions and How Contact Us

Scope; Third Party Sites.  This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by Mend.  Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.  Additionally, Mend is not responsible for the privacy policies or privacy practices of healthcare providers that you interact with using our Site. Please consult the separate privacy policies and/or notices of privacy practices provided to you by those healthcare providers for a description of how they use your health information.

Terms of Use.  Please note that your use of our Site is also subject to our Terms of Use.

  1. INFORMATION THAT WE COLLECT

Information You Provide to Us

When you use our Site to interact with your healthcare provider, the information you provide is subject to confidentiality obligations contained in the agreement between Mend and the healthcare provider. The information is used by Mend strictly in the manner authorized by your healthcare provider and solely for the purpose of permitting you to interact with your healthcare provider. Your communications with your healthcare provider through the Site are kept secure by Mend using measures designed to comply with applicable privacy regulations.

When you use our Site for purposes other than interacting with a healthcare provider, we may collect information you provide to us. For example, when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us, we may collect the following information:

  1. Name
  2. Address
  3. Billing address
  4. Shipping address
  5. Email address
  6. Telephone number
  7. Credit / debit card number / bank account information (solely for payment purposes)
  8. User generated content

Information We Collect Through Your Use of our Site

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics is not used in those portions of the Site dedicated to your interaction with healthcare providers. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.) Cookies related to marketing and advertising purposes are not used in those portions of the Site dedicated to your interaction with healthcare providers.

No Information from Children Under Age 13

If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us.  If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information.  If you believe we have collected personal information from a child under the age of 13, please Contact Us or call us at 800-490-2788. Interactions between a healthcare provider and a child under the age of 13 using the Site are subject to the policies of the healthcare provider.

  1. HOW WE USE AND SHARE YOUR INFORMATION

To Provide Products, Services, and Information.  When you visit the Site for purposes other than interacting with your healthcare provider, we may collect information from you in order to provide products and services that you purchase using the Site, and to provide information that you request from us.  We use such personal information to contact you about your orders, process credit card and debit card transactions, and ship products to you.  We may send you promotional materials or advertisements about our products and services, as well as new features and offerings.

Sharing with Third Parties.  We may provide information to third party service providers that help us operate and manage our Site. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

Advertising.  We may use how you browse and use the parts of our Site that are not used for your interactions with healthcare providers in order to show you ads for Mend or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Mend.

We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.

Your Consent.  In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Mend when we have your consent to do so.

Legal Proceedings.  Subject to the confidentiality obligations in place with your healthcare provider and applicable laws protecting the privacy of healthcare information,  we will share personal information with third party companies, organizations or individuals outside of Mend if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  1. Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  2. Enforce applicable Terms of Use, including investigation of potential violations.
  3. Detect, prevent, or otherwise address fraud, security or technical issues.
  4. Protect against harm to the rights, property or safety of Mend, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control.  If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

  1. ACCESS TO YOUR INFORMATION AND CHOICES

You can access and update certain information we have relating to your online account by signing into your account and going to the Mend Portal section of our Site.  If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at 800-490-2788. You can opt-out of receiving marketing and promotional e-mails from Mend by using the opt-out or unsubscribe feature contained in the e-mails.

You can close your online account by Contacting Us. If you close your account, we will no longer use your online account information or share it with third parties.  We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.

  1. SECURITY OF YOUR INFORMATION

We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. These measures include encryption of information transmitted while using the Site to interact with your healthcare provider. Please note that, while communications with your healthcare provider using the Site are encrypted, e-mails and other communications you send to us through our Site may not be encrypted, and we strongly advise you not to communicate any confidential information through these means. It is your responsibility to protect the security of your login information.

  1. CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES

Mend has its headquarters in the United States. Information we collect from you will be processed in the United States. The United States has not received an “adequacy” finding from the European Union under Article 45 of the GDPR. We limit the transfer of personal information from the European Economic Area (EEA) to specific situations set forth in Article 49 of the GDPR. Specifically, we collect and transfer your personal data to the U.S. only with your consent, to perform a contract with you, or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms. By providing personal information to us, you are consenting to its transfer, storage and use in the U.S. as described herein. We apply suitable safeguards to protect the privacy and security of personal data and to use it only as described in this privacy policy.

  1. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

  1. QUESTIONS AND HOW TO CONTACT US

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please Contact Us, email us at BestService@MendFamily.com, call us at 800-490-2788, or contact us by US postal mail at the following address:

Mend VIP, Inc.
4767 New Broad St.
Orlando, FL 32814