Last revised: March, 2021
- Information That We Collect
- How We Use and Share Your Information
- Access to Your Information and Choices
- Security of Your Information
- Consent to Data Processing in United States
- Questions and How Contact Us
- INFORMATION THAT WE COLLECT
Information You Provide to Us
When you use our Site to interact with your healthcare provider, the information you provide is subject to confidentiality obligations contained in the agreement between Mend and the healthcare provider. The information is used by Mend strictly in the manner authorized by your healthcare provider and solely for the purpose of permitting you to interact with your healthcare provider. Your communications with your healthcare provider through the Site are kept secure by Mend using measures designed to comply with applicable privacy regulations.
When you use our Site for purposes other than interacting with a healthcare provider, we may collect information you provide to us. For example, when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us, we may collect the following information:
- Billing address
- Shipping address
- Email address
- Telephone number
- Credit / debit card number / bank account information (solely for payment purposes)
- User generated content
Information We Collect Through Your Use of our Site
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics is not used in those portions of the Site dedicated to your interaction with healthcare providers. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Information Collected Through Cookies and Similar Technologies
No Information from Children Under Age 13
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us or call us at 800-490-2788. Interactions between a healthcare provider and a child under the age of 13 using the Site are subject to the policies of the healthcare provider.
- HOW WE USE AND SHARE YOUR INFORMATION
To Provide Products, Services, and Information. When you visit the Site for purposes other than interacting with your healthcare provider, we may collect information from you in order to provide products and services that you purchase using the Site, and to provide information that you request from us. We use such personal information to contact you about your orders, process credit card and debit card transactions, and ship products to you. We may send you promotional materials or advertisements about our products and services, as well as new features and offerings.
Sharing with Third Parties. We may provide information to third party service providers that help us operate and manage our Site. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Mend when we have your consent to do so.
Legal Proceedings. Subject to the confidentiality obligations in place with your healthcare provider and applicable laws protecting the privacy of healthcare information, we will share personal information with third party companies, organizations or individuals outside of Mend if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Mend, our users, customers or the public as required or permitted by law.
- ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by signing into your account and going to the Mend Portal section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at 800-490-2788. You can opt-out of receiving marketing and promotional e-mails from Mend by using the opt-out or unsubscribe feature contained in the e-mails.
You can close your online account by Contacting Us. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
- SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. These measures include encryption of information transmitted while using the Site to interact with your healthcare provider. Please note that, while communications with your healthcare provider using the Site are encrypted, e-mails and other communications you send to us through our Site may not be encrypted, and we strongly advise you not to communicate any confidential information through these means. It is your responsibility to protect the security of your login information.
- CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES
- QUESTIONS AND HOW TO CONTACT US
Mend VIP, Inc.
4767 New Broad St.
Orlando, FL 32814