More access for patients.
Less overhead for you.

You can mend the gap by automating everything between scheduling and showing up. And your team can focus on care rather than coordination.

AI for behavioral health — where it helps. Humans where it matters.
40M+
Patient appointments with Mend
7.4%
Avg no-show rate vs 35%+ industry
+60
Patient NPS — among the highest in healthcare

What breaks without Mend

Behavioral health organizations run on tight margins. When schedules fall apart, patients miss appointments, and intake stays manual, the cost compounds every week.

No-show rate
Before
0%
After Mend
0%

Industry average vs. Mend customers

Patient adoption
Before
<20%
After Mend
0%+

Patients simply don't use portals. But they love using Mend.

FTE time spent on every intake
Before
30–60 min
After Mend
0 min

Manual intake vs. automated digital intake

What are no-shows costing your organization?

Your organization

Drag the sliders to match your numbers

5,000
20%
$115
Your current state
Monthly No-Shows
1,000
people missing access to care
Revenue Lost / Month
$115K
leaving your organization monthly
Annual Revenue Lost
$1.4M
projected annual revenue gap
With Mend
More Patients with Access
+630
additional people receiving care per month
Revenue Recovered / Mo.
$72K
from appointments already scheduled
Annual Revenue Recovered
$869K
projected annual recovery
Based on Mend customer data: avg no-show rate drops from 20% to ~7.4% (industry avg with Mend: 7.4%). Actual results vary by organization.

Mend works inside the systems you already use

Mend does not replace your EHR. It sits on top of it, transforming operations by surfacing intelligence your EHR was never built to produce and taking actions your staff should not have to take manually.

Every signal your operation generates — scheduling patterns, patient readiness, utilization gaps — becomes an action your team can take before the problem compounds.

AI where it helps. Humans where it matters. Mend automates the routine so your team can focus on care.
Reduce no-shows before the slot goes dark
Activate patients before the visit
Fill schedules with waitlist and same-day demand
Surface risk before it spreads
Embed Mend workflows directly in your EHR
Prove value with clearer operational data
Behavioral health operations team reviewing Mend analytics
+33%
Avg provider utilization increase
The Mend Experience

Your staff never leaves the EHR.
Mend is already there.

No second login. No switching screens. No context lost. Mend lives right inside the EHR your team already uses, surfacing everything they need the moment they need it.

Your EHR — powered by Mend
🖥️

One screen

Everything your staff needs is right inside the EHR they already know. No new tab. No new login.

Zero friction

Consents signed. Screener scored. Copay paid. Insurance updated. All before the patient walks in.

🔔

Life event alerts

Mend flags major life events, behavioral trends, and 2-way message history right where your team works.

One platform. Built for the full patient journey.

Purchase Engage, Access, or both, and add Coordinate to automate the operations behind them. Signal is always included.

Core Product

Access

Expand reach. Fill schedules.

Patient self-scheduling embedded directly in your website, with smart waitlist management and capacity recovery that keeps providers productive.

Outcome: Providers stay productive even when the day changes
Explore Access
Core Product

Engage

Reduce no-shows. Activate patients.

Proactive outreach, appointment reminders, and patient readiness workflows that convert likely no-shows into confirmed, prepared visits.

Outcome: Avg no-show rate drops from 35%+ to 7.4%
Explore Engage
New Product

Coordinate

Find the gaps. Mend them.

Autonomous care coordination that finds where revenue is leaking — at-risk patients, unfilled slots, stalled follow-ups — and acts on it without waiting for anyone to notice.

Outcome: Unlocks Mend’s contractual 1:1 ROI guarantee
Explore Coordinate

Included with every deployment

Signal

The Core Engine

The data layer behind everything Mend does — surfacing no-show risk, utilization pressure, and revenue gaps in real time.

Learn about Signal
Schedule Recovery
Today · Dr. Chen
9:00 AM
Reyes, Alex
Ind. Therapy
Confirmed
10:30 AM
Torres, Sam
Med Mgmt
Unconfirmed
12:00 PM
Open Slot
Gap
Waitlist pending
2:00 PM
Martinez, Jordan
Ind. Therapy
Unconfirmed
3:30 PM
Liu, Casey
Group DBT
Confirmed
Auto-filling 12:00 PM gap from waitlist. 2 patients match criteria.

Schedules leak capacity when booking is hard to manage.

When patients cannot easily book the right appointment and staff spend hours managing the schedule manually, capacity goes unused and wait times grow.

Patient self-scheduling
Embedded directly in your website. Patients book 24/7 with your scheduling rules enforced automatically.
Smart waitlist
Auto-fill cancellations and gaps from the waitlist instantly, with zero staff effort.
Capacity recovery
Keep providers productive even when the day changes in real time.
Explore Access

Patients miss visits when readiness depends on manual work.

When reminders, intake, and follow-up depend on staff calling down a list, the patients who need the most support are the ones most likely to fall through.

Predict risk
Identify which patients are most likely to miss care before the appointment breaks down.
Intervene early
Automate outreach to remove friction, confirm readiness, and close care gaps.
Recover care
Convert likely misses into kept appointments and flag patients who still need follow-up.
Explore Engage
Patient Readiness Agent
Today · 47 patients
JM
Jordan M.
3 prior no-shows
High
no-show risk
ST
Sam T.
Transportation barrier flagged
Medium
no-show risk
CL
Casey L.
Confirmed, payment collected
Low
no-show risk
AI-powered recommendation
Send outreach to Jordan M. + offer video visit option
Coordinate
Listening
D
Which patients are most likely to no-show this week?
I found 8 high-risk patients for this week. Jordan M. has a 74% no-show probability — 3 prior no-shows, transportation barrier flagged. Want me to send outreach now?
D
Yes, send outreach to all 8 and offer video as an option.
Done. Outreach sent to all 8 patients. I'll notify you when responses come in.
Ask Coordinate anything...

Ask it anything. It acts on your behalf.

Coordinate reads every signal your operation generates and turns it into action. No dashboards to check, no lists to work — just ask, and it moves.

Natural language queries
Ask which patients are at risk, which slots are unfilled, or where revenue is leaking — in plain English.
Autonomous outreach
Coordinate doesn't just surface the problem. It reaches out, re-engages, and fills the gap before the slot goes dark.
Risk-based prioritization
Every action is ranked by impact so your team's attention goes where it matters most.
Explore Coordinate

The intelligence layer that powers everything Mend does.

Signal is always running — collecting data from your EHR, your schedule, and your patient population to surface the indicators that predict operational failure before it happens.

No-show risk scoring
Every patient gets a real-time risk score based on history, demographics, appointment type, and behavioral signals.
Utilization tracking
See provider productivity, slot fill rates, and capacity leakage across your entire organization in real time.
FUH/MBC compliance
Track follow-up after hospitalization and measurement-based care adherence automatically — no manual chart review.
Explore Signal
Signal Dashboard
Live · Updated now
No-show risk
23%
+4% this week
Utilization
78%
+6% this week
Revenue at risk
$12k
-$3k this week
Jordan M.
Ind. Therapy
74%
Sam T.
Med Mgmt
48%
Casey L.
Group DBT
12%
Signal recommendation
3 high-risk patients need outreach before tomorrow's schedule.

Built for behavioral health. Proven in the field.

40M+
Patient appointments with Mend
7.4%
Avg no-show rate vs 35%+ industry avg
94%
Average confirmation rate
1:1
ROI guarantee with Coordinate
“With Mend, we recovered $200,000 a month and served 3,000 more patients without adding a single headcount.”
CMHC/CCBHC Customer, Q1 2026
$200K
Monthly revenue recovered
3,000+
Additional patients served annually

See what Mend does for your operation

Schedule a demo and get a personalized ROI analysis for your organization. No commitment required.

Built for CCBHCs, CMHCs, and outpatient behavioral health organizations.